What can I do when I face MyInfo retrieval errors during my product application process?

These are some common MyInfo retrieval errors you may encounter during the product application process:

1. After successful authentication of your Singpass, you were not redirected back to the MariBank app to continue your application, or,

2. After being redirected to MariBank app, an error message appears.

For iOS Users:

1. Force quit MariBank App.

2. Launch MariBank App and retry MyInfo retrieval process for your application.

For Android Users:

These issues could be due to the following reasons:

- Battery Saving Mode is ON

- Developer Mode is ON

- Permission for Notifications is OFF

- Low Phone Memory

You may resolve these issues with the following steps:

Disable Battery Saving Mode

1. Go to your device's Settings app > Search for Battery menu.

2. Adjust battery usage mode to turn off Battery Saver mode.

Disable Developer Mode

1. Go to your device's Settings app > Search for Developer options menu.

2. Turn off toggle for Developer options.

3. If you are unable to see Developer options, you have not enabled this in your device.

Enable Foreground running

1. Go to your device's Settings app > Search for Apps menu.

2. Look for MariBank App > Permissions > Notifications.

3. Tap Allow.

4. Look for Pause app activity if unused.

5. Tap Allow.

Clear Phone Memory

Method 1:

1. Swipe up on device to display all open apps/programs.

2. Tap X or swipe to remove idle apps other than MariBank App.

Method 2:

1. Go to your device's Settings app > Search for Memory or Storage menu.

2. Clean or remove memory on system's recommendation.

3. Relaunch MariBank App.

After performing the above troubleshooting steps, kindly proceed to retrieve MyInfo to continue your application.

If you are still experiencing, please reach out to our 24-hour customer service team for assistance.