If I suspect fraudulent activities on my account, how do I activate Kill Switch to freeze my account and/or card?

Suspect you are a victim of scam or your account details have been compromised?

Tap here to activate Kill Switch to freeze your account and/or card.

If you are viewing this article from a webpage, follow these steps to access the Kill Switch via MariBank app:

1. Launch MariBank app.

2. Tap ? at the top right of the login page.

3. Tap Kill Switch under Quick Access section.

If you do not have access to your MariBank app, contact our 24/7 Customer Service Team at +65 6995 8688 immediately.

Once you activated Kill Switch, your account and card will be blocked immediately and the following activities will be blocked:

- Access to the MariBank app

- Outgoing fund transfers

- Card transactions on Mari Debit Card/Mari Credit Card

Incoming funds to your account and existing eGIRO arrangements that were pre-authorised will not be affected. Pending card transactions {hyperlink to: https://www.maribank.sg/help-centre/article/10395-what-are-pending-transactions} up till the point of Kill Switch activation may still be posted.

Upon the successful activation of Kill Switch, a confirmation SMS will be sent to the mobile number that you have provided. Following which, our Customer Service Team will contact you for further investigation within the next business day.

If you wish to unblock your account, please reach out to our Customer Service Team.