How do I read the order status?

You may refer to the description of the terms for order status.

For Buy Orders

• Pending Payment: Order is currently pending payment (via PayNow QR only). Please proceed to make payment.
  
• Processing: Order is currently pending payment (via Mari Savings Account only). Please hold on for your order to be processed.
  
• In Progress: Submitted - Order has been successfully submitted and pending confirmation from the fund manager.
  
• In Progress: Confirmed - Order has been confirmed by the fund manager.
  
• Completed: Order has been successfully completed.
  
• Cancelled: Order has been cancelled or discarded. This can be due to any of the following reasons:
  
• You have manually discarded a pending payment order.
  
• A pending payment order has expired.
  
• Order has been automatically discarded due to a payment error.
  
• You have requested for a cancellation of the order and the cancellation has been processed.
  

For Instant Withdrawal Orders

• Processing: Payment is being processed. Please hold on for your order to be processed.
  
• Completed: Order has been successfully completed. The amount has been credited to your account.
  
• Cancelled: Payment has been rejected due to an error (e.g. payment will cause your Mari Savings Account to breach its daily transfer limit).
  

For Non-Instant Withdrawal Orders

• In Progress: Submitted - Order has been successfully submitted.
  
• In Progress: Confirmed - Order has been confirmed by the fund manager.
  
• Completed: Order has been successfully completed. The amount has been credited to your account.
  
• Unclaimed: We have faced difficulties crediting the funds to your account. If you have not received your funds, please contact our 24-hour Customer Service team.