You may refer to the description of the terms for order status.
For Buy Orders
- Pending Payment: Order is currently pending payment (via PayNow QR only). Please proceed to make payment.
- Processing: Order is currently pending payment (via Mari Savings Account only). Please hold on for your order to be processed.
- In Progress: Submitted - Order has been successfully submitted and pending confirmation from the fund manager.
- In Progress: Confirmed - Order has been confirmed by the fund manager.
- Completed: Order has been successfully completed.
- Cancelled: Order has been cancelled or discarded. This can be due to any of the following reasons:
- You have manually discarded a pending payment order.
- A pending payment order has expired.
- Order has been automatically discarded due to a payment error.
- You have requested for a cancellation of the order and the cancellation has been processed.
For Instant Withdrawal Orders
- Processing: Payment is being processed. Please hold on for your order to be processed.
- Completed: Order has been successfully completed. The amount has been credited to your account.
- Cancelled: Payment has been rejected due to an error (e.g. payment will cause your Mari Savings Account to breach its daily transfer limit).
For Non-Instant Withdrawal Orders
- In Progress: Submitted - Order has been successfully submitted.
- In Progress: Confirmed - Order has been confirmed by the fund manager.
- Completed: Order has been successfully completed. The amount has been credited to your account.
- Unclaimed: We have faced difficulties crediting the funds to your account. If you have not received your funds, please contact our 24-hour Customer Service team.