How do I read the order status?

You may refer to the description of the terms for order status.

For Buy Orders

- Pending Payment: Order is currently pending payment (via PayNow QR only). Please proceed to make payment.

- Processing: Order is currently pending payment (via Mari Savings Account only). Please hold on for your order to be processed.

- In Progress - Submitted: Order has been successfully submitted and pending confirmation from the fund manager.

- In Progress - Confirmed: Order has been confirmed by the fund manager.

- Completed: Order has been successfully completed.

- Cancelled: Order has been cancelled. This can be due to any of the following reasons:

- You have manually cancelled a pending payment order.

- A pending payment order has expired.

- Order has been automatically cancelled due to a payment error.

- You have requested for a cancellation of the order and the cancellation has been processed.

- Payment Failed: We were unable to make a refund payment to you for this order. Please select 'Retry Payment' on the Transaction Details page of this order to retry or select another bank account to receive the order amount.

For Sell Orders (excluding Instant Withdrawal)

- In Progress - Submitted: Order has been successfully submitted.

- In Progress - Confirmed: Order has been confirmed by the fund manager.

- Completed: Order has been successfully completed. The amount has been credited to your account.
- Cancelled: You have requested for a cancellation of the order and the cancellation has been processed.

- Payment Failed: We were unable to make payment to you for this order. Please select 'Retry Payment' on the Transaction Details page of this order to retry or select another bank account to receive sell order amount.

- Processing: Payment is being processed. Please hold on for your order to be processed.

- Unclaimed: We have faced difficulties crediting the funds to your account. If you have not received your funds, please contact our Customer Service team.

For Instant Withdrawal Sell Orders (for Mari Invest SavePlus only)

- Processing: Payment is being processed. Please hold on for your order to be processed.

- Completed: Order has been successfully completed. The amount has been credited to your account.

- Cancelled: Payment has been rejected due to an error (e.g. Incoming payment will cause the balance of your Mari Savings Account to exceed the maximum deposit amount).

For Payout Orders

- Processing: Payment is being processed. Please hold on for your payment to be processed.

- Completed: Order has been successfully completed. The amount has been credited to your account.

- Payment Failed: We were unable to make payment to you for this payout. Please select 'Retry Payment' on the Transaction Details page of this payout to retry or select another bank account to receive the payout amount.

- Unclaimed: We have faced difficulties crediting the funds to your account. If you have not received your funds, please contact our Customer Service team.