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  • Personal
    Mari Savings Account
    Mari Invest
  • Business
    Mari Business Account
    Mari Business Loan
  • Promotion
  • Help Centre
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How do I read the order status?

You may refer to the description of the terms for order status.

For Buy Orders

  • Pending Payment: Order is currently pending payment (via PayNow QR only). Please proceed to make payment.
  • Processing: Order is currently pending payment (via Mari Savings Account only). Please hold on for your order to be processed.
  • In Progress: Submitted - Order has been successfully submitted and pending confirmation from the fund manager.
  • In Progress: Confirmed - Order has been confirmed by the fund manager.
  • Completed: Order has been successfully completed.
  • Cancelled: Order has been cancelled or discarded. This can be due to any of the following reasons:
    • You have manually discarded a pending payment order.
    • A pending payment order has expired.
    • Order has been automatically discarded due to a payment error.
    • You have requested for a cancellation of the order and the cancellation has been processed.


For Instant Withdrawal Orders

  • Processing: Payment is being processed. Please hold on for your order to be processed.
  • Completed: Order has been successfully completed. The amount has been credited to your account.
  • Cancelled: Payment has been rejected due to an error (e.g. payment will cause your Mari Savings Account to breach its daily transfer limit).


For Non-Instant Withdrawal Orders

  • In Progress: Submitted - Order has been successfully submitted.
  • In Progress: Confirmed - Order has been confirmed by the fund manager.
  • Completed: Order has been successfully completed. The amount has been credited to your account.
  • Unclaimed: We have faced difficulties crediting the funds to your account. If you have not received your funds, please contact our 24-hour Customer Service team.

Contact Us

Our 24/7 Customer Service Team is here for you if you have any questions!

help@maribank.sg

+65 6995 8688

MariBank is licensed by the Monetary Authority of Singapore.
CONTACT US (24/7)
  • +65 6995 8688
  • help@maribank.sg