Here are the common reasons for an unsuccessful Singpass Face Verification:
Camera was not angled directly at the user’s face.
User may be too far or too close to the camera.
Environment has poor lighting (too dark or too bright).
Camera permission is not enabled in the browser or device.
To improve the success of your facial scan, please ensure that:
Your whole face is not covered.
Your eyes can be clearly seen behind glasses (no tinted lenses or sunglasses).
Your environment is well-lit.
Stay still while scanning is in progress for a clear shot.
For more information on Singpass Face Verification, go to the FAQs section on the Singpass website and go to Singpass features, followed by Face Verification.
If you are still unable to complete the Singpass Face Verification, we recommend using the Singpass SMS OTP verification method or contacting the Singpass Helpdesk at +65 6335 3533 and press “9” for 24-hour scam support to seek assistance.
Our 24/7 Customer Service Team is here for you if you have any questions!