Why did my buy order get cancelled?

Your buy order may have been cancelled due to one of the following reasons:

For PayNow QR orders only:

• The order was Pending Payment and payment was not made by the order expiry date.
  
• The order was manually cancelled by you.
  

For all orders:

• You requested for a cancellation of your buy order and the cancellation was successful.
  
• The system encountered a payment error and the order cannot be processed.
  
• You have made payment with an account that is not in your name (bank account holder's name does not match your name in our records).
  

You may choose to place a new buy order instead.

View the status of your buy order by tapping Transactions and selecting the relevant buy order.

For further enquiries, you may reach out to our Customer Service team.