Contact Us

Frequently Asked Questions

Hello!
How can we help?

Reset password by following these steps:
<ol>
<li>Open the MariBank app. 
</li>
<li>Tap Forgot Password? on your login screen. 
</li>
<li>Enter your registered mobile number then click Next. 
</li>
<li>Enter your Secure PIN.
</li>
<li>Enter the SMS OTP sent to your registered mobile number. 
</li>
<li>Create your new password and click Next. 
</li>
<li>Your password has been successfully updated. 
</li>
</ol>

I forgot my password. What should I do?

MariBank is currently on an invite-only basis.
 
 
If you have received an invite, you may open an account with these steps: 
<ol>
<li>Download the MariBank app from the Apple App Store, Google Play Store, or Huawei AppGallery.
</li>
<li>Register for a MariBank account with a valid Singapore mobile number.
</li>
<li>Open a Mari Savings Account digitally with Singpass Myinfo.
</li>
</ol>
 

Applications will be processed instantly or otherwise within 3 working days. We will notify you of your application outcome via MariBank app push notification, SMS, and/or email (subject to your preferred mode of communication).

How can I open a Mari Savings Account?

MariBank is currently on an invite-only basis.
 
 
If you have received an invite, you may open a Mari Savings Account if you meet the following requirements:
<ul>
<li>Citizenship: Singaporean or Permanent Resident
</li>
<li>Age: 18 years old and above
</li>
</ul>

Who can apply for a Mari Savings Account?

Mari Savings Account currently offers 2.5% p.a. with no minimum deposit required, no salary crediting, and no minimum spending necessary.
 
 
You may view the latest interest rates on your MariBank app and website.
 

On the MariBank app
<ol>
<li>Log in to your MariBank app.
</li>
<li>Interest rate will be displayed on the top of the home screen.
</li>
</ol>
 

On the MariBank website
<ol>
<li>Click <a href="https://www.maribank.sg/fees-rates/mari-savings-account">here</a> to view interest rates on the MariBank website.</li>
</ol>

What is the interest rate offered on the Mari Savings Account?

Mari Invest - SavePlus is a low risk product that aims to provide higher projected returns than traditional savings alternatives. It is distributed digitally and offered exclusively to MariBank customers.
 
 
Mari Invest - SavePlus invests fully into the Lion-MariBank SavePlus fund, a fund that is actively managed by Lion Global Investors. The fund invests into a diversified and stable portfolio of MAS Bills, fixed income instruments and money market instruments, aimed at providing higher projected returns while maintaining a high level of liquidity.
 
 
For more information on Mari Invest - SavePlus, you may refer to the fund information page on the MariBank app.

What is Mari Invest - SavePlus?

Mari Business Account opening is only applicable to selected Shopee Sellers. 
 
 
Only selected Shopee Sellers who meet these requirements will be able to open a Mari Business Account: 
<ul>
<li>Sole Proprietorship fully owned by a Singaporean or Permanent Resident
</li>
<li>Private Limited Company with Singaporean or Permanent Resident Single Director as a Major Shareholder
</li>
</ul>

Who can apply for a Mari Business Account?

Mari Business Account offers 2.5% p.a. interest on your entire balance. 
 
 
You may view the latest interest rates on your MariBank app and website.
 
 
On the MariBank app
<ol>
<li>Log in to your MariBank app.
</li>
<li>Interest rate will be displayed on the top of the home screen.
</li>
</ol>
 

On the MariBank website
<ol>
<li>Click <a href="https://www.maribank.sg/fees-rates/mari-business-account">here</a> to view interest rates on the MariBank website.</li>
</ol>

What is the interest rate offered on the Mari Business Account?

Mari Business Loan provides you with a standby credit line with $0 fees. 
 
 
Access funds whenever you need and pay 0.5% interest per month only on the amount you draw down. There are no processing, annual or prepayment fees.

What is Mari Business Loan?

Ensure that your transaction has been successfully completed by checking your Transaction History page. 
 
 
To view your transaction history, please follow these steps:
<ol>
<li>Log in to the MariBank app.
</li>
<li>Tap Transactions on the homescreen.
</li>
</ol>
 

If your transaction has been successfully completed but your recipient has not received the transferred amount, please contact our 24-hour Customer Service hotline immediately.

What should I do if I have made a transfer but my recipient has not received it?

You can transfer funds into your MariBank account via the methods below:
 
 
For Mari Savings Account holders:
 
 
Bank Transfer
<ol>
<li>Log in to the MariBank app.
</li>
<li>Copy your 9-digit account number displayed on the top of your homescreen. 
</li>
<li>Log in to the bank you&#39;re transferring funds from.
</li>
<li>Select local transfer and input your MariBank account details to make a transfer.
</li>
</ol>
 

PayNow
<ol>
<li><a href="/help-centre/article/026" target="_self">Register PayNow with MariBank</a> using your mobile no. or NRIC before making a transfer.
</li>
<li>Log in to the bank you&#39;re transferring funds from. 
</li>
<li>Select PayNow and input your PayNow details to make a transfer. 
</li>
</ol>
 

For Mari Business Account holders:
 
 
Bank Transfer
<ol>
<li>Log in to the MariBank app.
</li>
<li>Copy your 9-digit account number displayed on the top of your homescreen. 
</li>
<li>Log in to the bank you&#39;re transferring funds from.
</li>
<li>Select local transfer and input your MariBank account details to make a transfer.
</li>
</ol>
 

PayNow Corporate
<ol>
<li><a href="/help-centre/article/026" target="_self">Register PayNow Corporate with MariBank</a> using your Company UEN before making a transfer. 
</li>
<li>Log in to the bank you&#39;re transferring funds from. 
</li>
<li>Select PayNow and input your PayNow details to make a transfer.
</li>
</ol>

How do I transfer funds into my MariBank account?

The application process for the Mari Savings Account can be completed with Singpass within 1 working day. Upon submission, you will receive the application outcome instantly or otherwise within 3 working days.

How long will the Mari Savings Account application and account opening take?

We do not have any physical branches or ATMs. MariBank is a digital bank and all of our banking services can be performed online.

Does MariBank have a physical branch or ATM that I can make cash deposits or withdrawals from?

If you require assistance with updating your mobile number, please contact our 24-hour Customer Service at +65 6995 8688.

My mobile number has changed. How do I update my mobile number registered with MariBank?

MariBank is a digital bank, licensed by the Monetary Authority of Singapore (MAS).
 
 
With the MariBank mobile banking application, you will be able to make transactions and manage your finances securely and seamlessly all while earning attractive interest rates with zero banking fees, no minimum balance, no salary crediting, and no minimum spending required.

What is MariBank?

Yes, your money is safe with us!
 
 
MariBank is regulated by Monetary Authority of Singapore (MAS) under the Digital Full Bank License and is also a Deposit Insurance (DI) Scheme member.
 
 
This means that your deposits are insured (both principal and interest) up to S$75,000 in aggregate per depositor by Singapore Deposit Insurance Corporation (SDIC) in Singapore. Foreign currency deposits, dual currency investments, structured deposits and other investment products are not insured.
 
 
Please refer to <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__maribank.sg_info_deposit-2Dinsurance-2Dscheme&amp;d=DwIGAg&amp;c=R1GFtfTqKXCFH-lgEPXWwic6stQkW4U7uVq33mt-crw&amp;r=onIt6SSOFsaCnJaZotjAX6a1uTvP0YGBs4v1rNNkbJg&amp;m=CkwB6LSHL5aj62CYDHYXY1n1SSStFQ6DCMJ0e8UBVZtyq-8vAtesyK-sIGlHxAU-&amp;s=SU4O1vO7Q0xiS0NWpQZ34vT_dOZ6L2DEZGxC_hd7TqI&amp;e=">MariBank Insured Deposit Register</a> for a list of MariBank account(s) that are covered under the scheme.
 
 
For more information about SDIC, please refer <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.sdic.org.sg_&amp;d=DwIGAg&amp;c=R1GFtfTqKXCFH-lgEPXWwic6stQkW4U7uVq33mt-crw&amp;r=onIt6SSOFsaCnJaZotjAX6a1uTvP0YGBs4v1rNNkbJg&amp;m=CkwB6LSHL5aj62CYDHYXY1n1SSStFQ6DCMJ0e8UBVZtyq-8vAtesyK-sIGlHxAU-&amp;s=xR42i05BO_1Ng26Cf9uQkxjQSNxaQYsy2GmD6IEQ6Mk&amp;e=">here</a>.

Is my money safe with MariBank?

Our Customer Service team is available 24/7.
 
 
You may contact us through these channels:
 
Hotline: +65 6995 8688 
Email: help@maribank.sg
 
 
In the event that our main hotline is unavailable, you may reach out to us via this hotline: 
+65 6016 7190 
 
 
Please note that this number is only available when the main hotline is down.

How do I contact MariBank&#39;s Customer Service?

The MariBank app currently only supports English.

How do I change my app language?

You may link your Shopee or Shopee Shop account with the steps below:
 
 
For Mari Savings Account holders:
<ol>
<li>Tap Me on the Homescreen.
</li>
<li>Tap My Profile.
</li>
<li>Tap Link with Shopee.
</li>
<li>Provide consent for Shopee to share your Shopee account details with MariBank app.
</li>
</ol>
 

Do note that only one Shopee account may be linked to your Mari Savings Account. Your Shopee username will be reflected on My Profile page should the linkage be successful.
 
 
For Mari Business Account holders:
As part of the account application, you will need to link your Shopee Shop account.
 
 
Upon successful onboarding, you will be able to find your linked Shopee Shop account below:
<ol>
<li>Tap Me on the Homescreen.
</li>
<li>Tap Business Profile. 
</li>
<li>Tap Link with Shopee Shop.
</li>
</ol>
 

Do note that while you can have more than one Mari Business Account, only 1 Shopee Shop account can be linked to each Business Account. 
 
 
You will not be able to unlink your Shopee Shop account from your Mari Business Account. Should you require further assistance, please contact our 24-hour Customer Service hotline.

How do I link my MariBank app to my Shopee or Shopee Shop account?

Update your email via the MariBank app with these steps:
<ol>
<li>Log in to your MariBank app.
</li>
<li>Tap Me on the home screen
</li>
<li>Tap My Profile.
</li>
<li>Select Email.
</li>
<li>Select either Secure PIN or Singpass Face Verification to verify your identity.
</li>
</ol>
 

Verify via Secure PIN.
<ol>
<li>Enter your existing Secure PIN.
</li>
<li>Enter your new email.
</li>
<li>Your email has been successfully updated.
</li>
</ol>
 

Verify with Singpass Face Verification and password.
<ol>
<li>Tap Face verification with Singpass.
</li>
<li>Place your face into the oval for facial scanning.
</li>
<li>Enter your password and click Next.
</li>
<li>Enter your new email. 
</li>
<li>Your email has been successfully updated.
</li>
</ol>
 

If you don&#39;t have access to your Secure PIN, click <a href="/help-centre/article/042" target="_self">here</a>.
 
If you don&#39;t have access to your password, click <a href="/help-centre/article/041" target="_self">here</a>.

How can I update my email address?

You may update your personal data or profile picture with these steps:
 

Personal Data Update
<ol>
<li>Log in to the MariBank app.
</li>
<li>Tap Me.
</li>
<li>Tap My Profile.
</li>
<li>Select the details you want to edit. 
</li>
<li>Review the updated details and tap Change.
</li>
</ol>
 

Profile Picture Update
<ol>
<li>Log in to the MariBank app.
</li>
<li>Tap Me.
</li>
<li>Tap My Profile.
</li>
<li>Tap Photo.
</li>
<li>Select Take photo or Choose from album to update your image. 
</li>
<li>Select Use photo.
</li>
<li>Your profile picture has been successfully updated.
</li>
</ol>
 

You may contact our 24-hour Customer Service hotline should there be any other personal details you wish to update.

How can I update my personal information?

You may receive notifications and alerts via these channels:
<ul>
<li>Push notifications
</li>
<li>SMS
</li>
<li>Email
</li>
</ul>

How will I receive notifications and alerts about my banking activities?

To continue your application, log in to the MariBank app via the mobile number and password you have registered with. 
 
 
You will be directed to the page where you last left off.

My Mari Savings Acccount application is incomplete. How can I continue?

Your application status is available on the MariBank app. 
 
 
If your Mari Savings Account application is successful, you will have full access to the app&#39;s features. 
 
 
Otherwise, you will see an outcome page indicating that your application is pending approval or has been rejected.

How can I check the status of my Mari Savings Account application?

Kindly take note of these points to ensure a smooth registration process:
<ul>
<li>Ensure that your device has stable internet connectivity.
</li>
<li>Input a valid 8 digit Singapore mobile number without any spaces.
</li>
<li>Your password should be alphanumeric, and between 8 to 16 characters long.
</li>
<li>Your device is able to receive SMS.
</li>
</ul>
 

Please contact our 24-hour Customer Service hotline if you continue to encounter issues during the registration process.

I am having problems with my registration. What should I do?

The minimum age requirement to open a Mari Savings Account is 18 years old.

Is there a minimum age requirement to open a Mari Savings Account?

No documents are required for account opening as we will be retrieving your data via Myinfo with Singpass for a hassle-free experience.

What are the documents required to open a Mari Savings Account?

Your mobile number will be used as your login username to your MariBank account.
 
 
Your mobile number and any data you have provided us will be handled in accordance with our <a href="https://www.maribank.sg/terms-conditions/privacy-policy">Privacy Policy</a>.

Why do I have to provide my mobile number for registration?

Each individual can only sign up for one account on the MariBank app.

Can I sign up for multiple Mari Savings Accounts on the MariBank app?

Singpass is a government-verified digital identity service in Singapore.
 
 
It enables citizens and residents to access services (e.g. opening bank accounts) using a single set of credentials.
 
 
Myinfo and Myinfo business is a service that allows Singpass users and businesses to verify and share their information with participating providers easily and securely.
 
 
For more information on Myinfo, read <a href="https://www.singpass.gov.sg/main/html/faq.html">here</a>.
 
 
For more information on Myinfo business, read <a href="https://www.singpass.gov.sg/myinfobusiness/faq">here</a>.

What is Singpass and Myinfo?

As part of an account opening process, you will be redirected to Singpass to login and provide consent for your information to be shared with MariBank.
 
 
You can retrieve your details from Singpass by following these steps: 
<ol>
<li>Log in to your Singpass account.
</li>
<li>Access Myinfo.
</li>
<li>Retrieve your information by tapping on Request for Information button. 
</li>
<li>Provide consent to share information with MariBank. 
</li>
</ol>

How do I retrieve my details from Myinfo with Singpass?

No documents will be sent to your residential address. 
 
 
Nonetheless, your Singapore residential address will be obtained through Myinfo with Singpass during the account application stage due to regulatory requirements.

Will the bank send any documents to the residential address registered on my Mari Savings Account?

MariBank app is supported on the following operating systems: 
<ul>
<li>iOS 11.0 and above.
</li>
<li>Android 7.0 and above.
</li>
</ul>
 

If you have the specified operating system but are still unable to access the app, please contact our 24-hour Customer Service hotline.

Which operating systems support the use of MariBank app?

Mari Savings Account is a savings account that offers 2.5% p.a. interest with no minimum balance, no salary crediting, and no minimum spending required.

What is Mari Savings Account?

<ol>
<li>Log in to the MariBank app.
</li>
<li>Your 9-digit account number will be displayed on the top of your screen. 
</li>
</ol>
 

<img src="/assets/images/faq/038_img1.126fcfc1ce1c1119a7be0454c891ed56.png" width="250px" alt=""/>

How can I see my Mari Savings Account number?

<ol>
<li>Log in to the MariBank app.
</li>
<li>Your account balance will be displayed on the Homescreen. 
</li>
</ol>
To view your past transaction, tap on Transactions on the bottom bar. 
You may view up to 2 years of your transaction history. 
<img src="/assets/images/faq/049_img1.1ff3f7dae1954cdcf480b74991b2a1be.png" width="250px" alt=""/> 
<img src="/assets/images/faq/049_img2.aaa68769e8ee4b4ef804930b944bf74c.png" width="250px" alt=""/>

How do I check my Mari Savings Account balance and transaction history?

Yes, your deposits in the Mari Savings Account are insured (both principal and interest) up to S$75,000 in aggregate per depositor by Singapore Deposit Insurance Corporation (SDIC) in Singapore. 
 
 
For more information, refer to SDIC website <a href="https://www.sdic.org.sg/">here</a>.
 
 
You may also refer to <a href="https://maribank.sg/info/deposit-insurance-scheme">MariBank Insured Deposit Register</a> for a list of MariBank account(s) that are covered under the scheme.

Are my deposits in Mari Savings Account insured by the Deposit Insurance Scheme?

Refer to MariBank&#39;s website for the maximum deposit amount <a href="https://www.maribank.sg/fees-rates/mari-savings-account">here</a>.

What is the maximum amount of deposit I can maintain in the Mari Savings Account?

This means you have reached the maximum amount of deposit you can maintain in your Mari Savings Account. 
 
 
You will not be able to receive any more incoming transfers to your Mari Savings Account.
 
 
However, interest earned on your deposit balances will still be credited daily.
 
 
For more information on the latest Maximum Deposit, refer <a href="https://www.maribank.sg/fees-rates/mari-savings-account">here</a>.

What does it mean when I have reached the Maximum Deposit?

You may find them under the <a href="https://www.maribank.sg/terms-conditions/mari-savings-account">MariBank Website</a> or the MariBank app under Me page.

What are the Terms and Conditions governing Mari Savings Account?

No, we do not offer debit cards at the moment. 
 
 
However, we are looking into providing more services for you, so do keep a look out!

Does MariBank issue debit cards?

Monthly e-Statement is available on the MariBank app. 
<ol>
<li>Log in to the MariBank app.
</li>
<li>Tap Me.
</li>
<li>Tap e-Statement.
</li>
</ol>
 

You may view up to 2 years of statements.

Where can I view my Mari Savings Account e-Statement?

Your monthly e-statement will be generated by the first week of the following month. 
 
 
We will notify you via MariBank app push notification, and/or email (subject to your preferred mode of communication) when it is ready for viewing.

When will I receive my e-Statement for my Mari Savings Account?

We provide all our monthly Bank statements in digital format. 
 
 
If you would like to have a paper copy, log in to the MariBank app, download the statement and print a copy.

What should I do if I want to get a paper e-Statement for my Mari Savings Account?

Your interest is calculated at the end of each day based on the day&#39;s end balance. It is calculated at the current prevailing interest rate offered on your Mari Savings Account balance amount and credited the next day.
 
 
Interest for each day is calculated using the formula:
 
 
Interest each day = (Previous day balance in account * X%) / Number of days in a year
 
 
Where X is the current prevailing interest rate based on your balance amount.
 
 
For the credited interest to be displayed in your account, it must reach a minimum of S$0.01 when rounded to the nearest two decimal places.

How is the interest on my Mari Savings Account calculated?

Interest credited daily could differ due to the interest calculation and daily crediting. 
 
 
Based on the interest calculated, any difference in interest credited after rounding off to the nearest two decimal places will be considered as residual interest. The residual interest will then be carried forward to the next day. This could result in a slight difference in your interest credited each day.
 
 
For more information on how your interest is calculated, read more <a href="/help-centre/article/103" target="_self">here</a>.

Why does my interest credited differ daily on my Mari Savings Account?

There are no fees required in opening and maintaining the Mari Savings Account.

What are the fees and charges for opening and maintaining the Mari Savings Account?

If you would like to close your account, please contact our 24-hour Customer Service hotline to initiate the process.
 
 
Please note that account closure is permanent and your account cannot be reinstated.
 
 
Should you want to open another account with MariBank again in the future, you will need to go through the onboarding process again.

How can I close my account?

Currently, you can only transfer and receive funds in SGD for Mari Savings Account and Mari Business Account.

Can I transfer money in foreign currency?

You can withdraw funds by transferring money out of your MariBank account via these methods:
 
 
Bank Transfer 
<ol>
<li>Log in to your MariBank app.
</li>
<li>Tap Transfer on the homescreen.
</li>
<li>Tap Bank Account.
</li>
<li>Select your recipient&#39;s bank. 
</li>
<li>Input your recipient&#39;s account number.
</li>
<li>Input the amount. 
</li>
<li>Tap Next to verify details.
</li>
<li>Tap Confirm.
</li>
</ol>
 

PayNow
<ol>
<li>Log in to the MariBank app.
</li>
<li>Tap Transfer on the homescreen. 
</li>
<li>Tap PayNow.
</li>
<li>Input your recipient&#39;s mobile no., NRIC/FIN, UEN or VPA.
</li>
<li>Input the amount. 
</li>
<li>Tap Next to verify details.
</li>
<li>Tap Confirm.
</li>
</ol>

How do I withdraw funds from my MariBank account?

We support transfers via FAST or PayNow.

What payment channels can I use to transfer funds from other banks to MariBank and vice versa?

Make a transfer to your recipient&#39;s PayNow with these steps: 
<ol>
<li>Log in to the MariBank app.
</li>
<li>Tap Transfer on the homescreen. 
</li>
<li>Tap PayNow.
</li>
<li>Input your recipient&#39;s mobile no., NRIC/FIN, UEN or VPA.
</li>
<li>Input the amount. 
</li>
<li>Tap Next to verify details.
</li>
<li>Tap Confirm.
</li>
</ol>

How do I transfer funds using PayNow?

There are two ways to save a recipient.
 
 
Save recipient during a transfer
<ol>
<li>Tap Transfer on the homescreen.
</li>
<li>Select either Bank Account or PayNow and input recipient information.
</li>
<li>A yellow star will be displayed.
</li>
<li>Complete the transfer.
</li>
<li>The recipient is successfully saved.
</li>
</ol>
 

Save a recipient from your recent recipient list
<ol>
<li>Tap Transfer on the homescreen.
</li>
<li>Under Recent list, tap on the star next to the recipient&#39;s name. 
</li>
<li>When the star turns yellow, the recipient is successfully saved. 
</li>
</ol>

How do I save a recipient?

For Mari Savings Account holders, you may register for PayNow with your mobile number or NRIC:
<ol>
<li>Log in to the MariBank app.
</li>
<li>Tap on Me on the homescreen.
</li>
<li>Tap on Manage PayNow.
</li>
<li>Select a registration method.
</li>
<li>Tap Confirm.
</li>
</ol>
 

Please note that for Mari Savings Account, if both your mobile number or NRIC is already registered with another bank&#39;s PayNow, you will have to deregister one before registering your PayNow with MariBank.
 
 
For Mari Business Account holders, you may register for PayNow Corporate with your UEN:
<ol>
<li>Log in to the MariBank app.
</li>
<li>Tap on Me on the homescreen.
</li>
<li>Tap on Manage PayNow.
</li>
<li>Tap Register Now and check the details. 
</li>
<li>Optional: Add a 3-digit alpha-numeric suffix to your company’s UEN to create multiple PayNow proxies.
</li>
<li>Tap Confirm.
</li>
</ol>

How do I register for PayNow or PayNow Corporate?

We are unable to register your PayNow if both your mobile number and NRIC are already registered with another bank. 
 
 
You need to deregister either your mobile number or NRIC with the other bank first before you can register your PayNow with MariBank.

Can I register for PayNow with Mari Savings Account if both my mobile number and NRIC are registered with another bank?

For Mari Savings Account holders, you may deregister your PayNow with MariBank via these steps:
<ol>
<li>Log in to the MariBank app.
</li>
<li>Tap Me on homescreen.
</li>
<li>Tap Manage PayNow.
</li>
<li>Select the registered Mobile Number or NRIC. 
</li>
<li>Tap Deregister.
</li>
<li>Confirm the deregistration.
</li>
</ol>
 

For Mari Business Account holders, you may deregister your PayNow with MariBank via these steps:
<ol>
<li>Log in to the MariBank app.
</li>
<li>Tap Me on homescreen.
</li>
<li>Tap Manage PayNow.
</li>
<li>Select the registered PayNow detail. 
</li>
<li>Tap Deregister.
</li>
<li>Confirm the deregistration.
</li>
</ol>
 

After deregistration, you will not be able to receive funds via PayNow into your MariBank account, but you will still be able to send funds via PayNow.

How do I deregister my PayNow from MariBank?

Edit your PayNow details with these steps:
<ol>
<li>Log in to the MariBank app.
</li>
<li>Tap Me on homescreen.
</li>
<li>Tap Manage PayNow.
</li>
<li>Select the registered Mobile Number or NRIC.
</li>
<li>Tap Edit.
</li>
<li>Update your details.
</li>
<li>Confirm the edits. 
</li>
</ol>
 

Please note that PayNow Corporate cannot be edited for Mari Business Account.

How do I edit my PayNow details with MariBank?

You do not need to register for PayNow with MariBank to transfer funds out.

Do I need to register for PayNow to perform an outgoing PayNow transfer?

We are unable to support international transfers at this time.

Can I send or receive international transfers through my MariBank account?

Successful transfers will be displayed on your Transaction History.
 
 
To view your transaction history, please follow these steps:
<ol>
<li>Log in to the MariBank app.
</li>
<li>Tap Transactions on the homescreen.
</li>
</ol>
 

If your transaction is not reflected in the Transaction History page, but the amount has been deducted from your account, please contact our 24-hour Customer Service hotline immediately.

How do I check the status of my transfer?

After successfully completing a transfer, a Transfer Result page would be displayed. 
 
 
Tap Share to send this page to the recipient. 
<img src="/assets/images/faq/011_img1.bf5b9775f3df904b9aa476a46d385582.png" width="250px" alt=""/>

How do I get a proof of transaction after completing one?

If your balance has not been deducted, this means that your transfer has failed. 
 
 
If your balance has been deducted, but your transaction is not reflected in the Transaction History page, please contact our 24-hour Customer Service hotline immediately.

What should I do if I have made a transfer but it is not reflected in my Transaction History?

Successful transactions cannot be cancelled. 
 
 
Please ensure that the recipient’s account details are accurate before proceeding with the transfer. 
 
 
If you have transferred funds to a wrong recipient, you may contact the recipient directly or contact our 24-hour Customer Service hotline immediately for assistance.

I transferred to a wrong recipient. Can I cancel the transaction and recover the funds?

If your transaction has failed but the amount has been deducted from your account, please contact our 24-hour Customer Service hotline immediately.

What should I do if a transaction fails but my balance gets deducted?

For Mari Savings Account holders, you may change your daily transfer limit with these steps:
<ol>
<li>Log in to the MariBank app. 
</li>
<li>Tap Me on the homescreen.
</li>
<li>Tap Transfer Settings. 
</li>
<li>Select an amount as your new limit or input an amount for a custom limit.
</li>
<li>Tap Confirm. 
</li>
</ol>
 

For Mari Business Account holders, you may change your transfer limit for each transaction with these steps:
<ol>
<li>Log in to the MariBank app. 
</li>
<li>Tap Me on the homescreen.
</li>
<li>Tap Transfer Settings. 
</li>
<li>Select the transaction type you&#39;ll like to change limits for: MariBank Accounts, Other Banks or PayNow. 
</li>
<li>Select an amount as your new limit or input an amount for a custom limit.
</li>
<li>Tap Confirm. 
</li>
</ol>

How do I change my transfer limit?

For Mari Savings Account holders, the transfer limit is the maximum amount that you can transfer out of your account each day. For the range of transfer limits please read more <a href="https://www.maribank.sg/fees-rates/mari-savings-account">here</a>.
 
 
For Mari Business Account holders, the transfer limit is the maximum amount that you can transfer out of your account per transaction. There is no limit to the maximum amount you can transfer out each day. For the range of transfer limits please read more <a href="https://www.maribank.sg/fees-rates/mari-business-account">here</a>.
 
 
If you would like to change your transfer limit, please read <a href="/help-centre/article/019" target="_self">How do I change my transfer limit?</a>

What is my transfer limit?

Scan &amp; Pay is available for Mari Savings Account users. 
 
 
Scan any QR code that supports PayNow to make payments. 
 
 
Look out for QR codes with the PayNow tag to use the MariBank Scan &amp; Pay. 
 
 
Here are some examples of applicable QR codes: 
<img src="/assets/images/faq/109_img1.30e37ebc72eea78bd74779c7fc3ef0c3.png" width="250px" alt=""/> 
<img src="/assets/images/faq/109_img2.2548a99c690e43629106f2ea8980b556.png" width="250px" alt=""/>

Which QR codes can I use my Scan and Pay on?

There are no fees associated with Scan and Pay.

Are there any fees associated with using Scan and Pay?

Please register for PayNow with MariBank before generating a personalised QR code. 
 
 
To generate your personalised QR code, please follow these steps:
 
 
For Mari Savings Account holders:
<ol>
<li>Log in to your MariBank app.
</li>
<li>Tap Scan &amp; Pay on the homescreen.
</li>
<li>Tap My QR to create a personalised QR code. 
</li>
</ol>
 

For Mari Business Account holders:
<ol>
<li>Log in to your MariBank app.
</li>
<li>Tap My QR on the homescreen.
</li>
<li>Get a personalised QR code from the landing page. 
</li>
</ol>

How do I generate my personalised PayNow QR Code using the MariBank app?

My QR is a personalised PayNow QR code created to receive PayNow funds. 
 
 
You can generate this code after registering your mobile number with MariBank&#39;s PayNow. 
 
 
Share this QR code with your friends or family to receive funds easily.

What is My QR?

If you have forgotten your Secure PIN, please contact our 24-hour Customer Service at +65 6995 8688.

I forgot my Secure PIN. What should I do?

You can change your password with these steps:
<ol>
<li>Log in to the MariBank app.
</li>
<li>Tap Me on the homescreen.
</li>
<li>Tap Account Security.
</li>
<li>Tap Update Password.
</li>
<li>Enter your existing password.
</li>
<li>Create your new password and click Next.
</li>
<li>Your password has been successfully updated.
</li>
</ol>

How do I change my password?

You can change your Secure PIN with these steps:
<ol>
<li>Log in to the MariBank app.
</li>
<li>Tap Me on the homescreen.
</li>
<li>Tap Account Security.
</li>
<li>Tap Update Secure PIN.
</li>
<li>Enter your existing Secure PIN.
</li>
<li>Enter your new Secure PIN twice to confirm.
</li>
<li>Your Secure PIN has been successfully updated.
</li>
</ol>

How do I change my Secure PIN?

Check your mobile service coverage to ensure connectivity. If you still have not received the SMS OTP after 1 minute, you can try again by tapping Resend.
 
 
If you continue facing difficulties, please contact our 24-hour Customer Service hotline.

What should I do if I do not receive an SMS OTP?

Email OTP may take up to 5 minutes to be sent to your device. 
 
 
Please ensure that you have: 
<ul>
<li>Sufficient memory space in your email storage.
</li>
<li>Checked the spam/junk folder in your email.
</li>
<li>Registered the same email address with MariBank under My Profile.
</li>
</ul>
 

To trigger the email OTP again, tap Resend.
 
 
If you continue facing difficulties, please contact our 24-hour Customer Service hotline.

What should I do if I do not receive an Email OTP?

Activate Touch ID / Face ID with these steps:
<ol>
<li>Log in to the MariBank app.
</li>
<li>Tap Me.
</li>
<li>Tap Account Security.
</li>
<li>Toggle Touch ID / Face ID Login on.
</li>
<li>Verify your face / fingerprint on the Touch ID / Face ID prompt.
</li>
<li>Touch ID / Face ID is successfully activated.
</li>
</ol>
 

You can now use fingerprint / face login on your next session.

How do I activate Touch ID / Face ID?

Yes, you can use the MariBank app on multiple devices but there can only be one active session at any time. 
 
 
For your security, additional verification will be required each time you login via a new device.

Can I use the MariBank app on more than one device?

Singpass Face Verification is a national facial identification service which MariBank uses to verify your identity. 
 
 
Your captured photo will be compared against your NRIC or Passport photo records from the government’s biometric database instantly.
 
 
Facial scans will be handled securely by the Government Technology Agency of Singapore (GovTech) and will not be stored by MariBank.

What is Singpass Face Verification?

Here are the common reasons for an unsuccessful Singpass Face Verification:
<ul>
<li>Camera was not angled directly at the user’s face.
</li>
<li>User may be too far or too close to the camera.
</li>
<li>Environment has poor lighting (too dark or too bright).
</li>
<li>Camera permission is not enabled in the browser or device.
</li>
</ul>
 

To improve the success of your facial scan, please ensure that:
<ul>
<li>Your whole face is not covered.
</li>
<li>Your eyes can be clearly seen behind glasses (no tinted lenses or sunglasses).
</li>
<li>Your environment is well-lit.
</li>
<li>Stay still while scanning is in progress for a clear shot.
</li>
</ul>
 

For more information on Singpass Face Verification, go to the FAQs section on the Singpass website and go to Singpass features, followed by Face Verification.
 
 
If you are still unable to complete the Singpass Face Verification, we recommend using the Singpass SMS OTP verification method or contacting the Singpass Helpdesk at +65 6335 3533 and press “9” for 24-hour scam support to seek assistance.

Why was my Singpass Face Verification unsuccessful?

Singpass Face Verification is used to verify and authenticate an individual&#39;s identity whether they are who they claim to be, at a specific moment, for a specific action he/she intends to carry out. 
 
 
This is done by comparing your captured photo taken during the Singpass Face Verification process, against your records on the government’s biometric database. 
 

How to trigger Singpass Face Verification at account opening?
<ul>
<li>Instead of login to Singpass via Singpass app, use password login.
</li>
<li>Input your Singpass ID and password.
</li>
<li>Grant MariBank and Singpass permission to access the camera.
</li>
<li>Toggle to Face Verification and click Begin Scan.
</li>
</ul>
 

Facial scans will be handled securely by the Government Technology Agency of Singapore (GovTech) and will not be stored by MariBank.

Why and how is Singpass Face Verification used?

This is a security measure implemented to keep your account safe upon a new soft token setup. 
 
 
The following high risk actions will only be available after 12 hours upon a newly activated soft token:
<ul>
<li>Increasing your transaction limits.
</li>
<li>Updating your contact details.
</li>
<li>Changing your password and Secure PIN.
</li>
</ul>

What is the 12-hour soft token cooling-off period?

For your safety, MariBank will never ask for your confidential information (e.g. username, password, Secure PIN, etc) over the phone, email, or SMS. 
 
 
If you receive any calls, emails or SMSes asking for your login credentials such as username, password, Secure PIN, and/or OTP, please do not share your login credentials and contact our 24-hour Customer Service hotline immediately.

Will MariBank ask for my confidential information (e.g. username, password, Secure PIN, etc) over the phone, email or SMS?

Yes. Your security is our priority and we are committed to protecting the security of your online transactions. 
 
 
We adopt various security tools and processes, including industry standard encryption, identity verification and fraud monitoring, to protect your account, transactions, and personal information.

Is the MariBank app secure?

To keep your MariBank account safe, please take the following measures:
 
 
Keep your information secure
<ul>
<li>Be careful of suspicious links sent via messages or emails, as they may be designed to trick users into accessing fake websites to provide sensitive personal information. TIP: Type the URL of the website you wish to login into your browser instead of clicking on the link.
</li>
<li>Do not reveal your login credentials, including password, Secure PIN, and/or OTP information. MariBank Staff will never ask for your login credentials.
</li>
<li>Do note that MariBank will not send you any clickable links or hotline number via SMSes and emails.
</li>
</ul>
 

Keep your password/ Secure PIN secure
<ul>
<li>Use a strong password and Secure PIN. Do not use personal information such as birth date as your login credentials.
</li>
<li>Change your password and Secure PIN periodically (i.e. every 3 months).
</li>
<li>Do not write down your password or Secure PIN on a piece of paper or in other means of storage that will compromise the safety of this information.
</li>
</ul>
 

Keep your information updated
<ul>
<li>Update your account immediately when there is a change in your contact details. Your contact details such as mobile number and email are important to ensure you can receive One-Time Passwords (OTP) and notifications for online banking activities.</li>
</ul>
 

Keep your device secure
<ul>
<li>Only install apps from official app stores. Unofficial app stores may carry malicious apps that can compromise your confidential information. Examples of official app stores are Apple App Store, Google Play Store, or Huawei AppGallery.
</li>
<li>Keep your device updated with the latest software updates. This helps to ensure that bugs and vulnerabilities are addressed.
</li>
</ul>
 

If you suspect that your password and/or Secure PIN has been compromised, please immediately:
<ul>
<li>Change your password and/or Secure PIN.
</li>
<li>Contact our 24-hour Customer Service hotline.
</li>
</ul>

What should I do to keep my account safe?

Please contact our 24-hour Customer Service hotline at +65 6995 8688.

How do I report an erroneous or unauthorised transaction?

You will receive an acknowledgment of your report via email.
 
 
To facilitate our investigation process, please provide us with all requested information on a timely basis.
 
 
Please also lodge a police report if there has been any unauthorised transaction(s). Please note that MariBank will not ask you for sensitive data such as your PIN.
 
 
We will provide an outcome of our investigation within 21 business days. 
Please note that complex cases may require additional investigation time up to 45 business days and we seek your understanding and assistance in this regard.

I have made an unauthorised transaction report. What happens next?

If you suspect that you are a victim of a scam, you can temporarily suspend access to your account by activating Kill Switch via the MariBank app.
<ol>
<li>Log in to the MariBank app.
</li>
<li>Tap Me on the Homescreen.
</li>
<li>Tap Help Centre.
</li>
<li>Search Kill Switch on the search bar.
</li>
<li>Tap <a href="native:navigate?url=rn%2Fcommon%2FKILL-SWITCH-INFO%3FdisableGestures%3D1">here</a> to activate Kill Switch.
 

</li>
</ol>
Access to the following will be suspended when Kill Switch is activated:
<ul>
<li>Access to the MariBank app
</li>
<li>All outgoing fund transfers (Incoming funds to your account will not be affected)
</li>
</ul>
 

Please note that you will be asked to provide these details to activate Kill Switch:
<ul>
<li>NRIC
</li>
<li>Date of Birth
</li>
<li>Contact Number
</li>
</ul>
 

Our Customer Service Team will contact you for further investigation within the next business day. Upon the successful activation of Kill Switch, a confirmation SMS will be sent to the mobile number that you have provided.
 
 
If you wish to unblock your account, please reach out to our Customer Service Team.

How do I freeze account activities if I suspect fraudulent activities on my account?

You may find them under the <a href="https://www.maribank.sg/terms-conditions/privacy-policy">MariBank Website</a> or the MariBank app under Me page.

Where can I find MariBank‘s Privacy Policy?

Personal data refers to data about an individual who can be identified from that data; or from that data and other information to which the organisation has or is likely to have access. 
 
 
For more information on personal data and PDPA, please visit the Personal Data Protection Commission&#39;s website.

What is Personal Data?

We may collect the following information when you use our banking services (but not limited to):
<ul>
<li>Personal Particulars (e.g. Name, Address, DOB)
</li>
<li>Government Issued Identification (e.g. NRIC)
</li>
<li>Tax, Employment Details
</li>
<li>Usage and Transaction Data
</li>
<li>Images and Biometrics Information that you have shared with us
</li>
</ul>
 

Please note that MariBank is a financial institution and we are required by law to collect an individual&#39;s NRIC or other national identification number for identity verification purposes.
 
 
For more details, you can refer to <a href="https://www.maribank.sg/terms-conditions/privacy-policy">MariBank&#39;s Privacy Policy</a>.

What type of personal data does MariBank collect?

MariBank collects your personal data through various actions on our platform that include (but not limited to):
<ul>
<li>When you register and/or use our Services or Platform, or open an account with us.
</li>
<li>When you use our electronic services, or interact with us via our application or use services on our Platform.
</li>
<li>When you carry out transactions through our Services.
</li>
<li>When you provide us with feedback or complaints.
</li>
</ul>
 

Your personal data is used to provide you with a seamless digital banking service. Your personal data may be used for the following purposes (but are not limited to):
<ul>
<li>Managing, operating, and providing you with access to our Services and Platforms.
</li>
<li>To verify your identity before providing our services, or responding to any of your queries, applications, feedback, and complaints.
</li>
<li>To respond to, process, deal with, or complete a transaction and/or to fulfil your requests for certain products and services and notify you of service issues and unusual account actions.
</li>
<li>For marketing and advertising, to offer you products and services that you might be interested in.
</li>
</ul>
 

For more details, you can refer to <a href="https://www.maribank.sg/terms-conditions/privacy-policy">MariBank&#39;s Privacy Policy</a>.

How does MariBank collect and use my personal data?

Access your personal data via these steps:
<ol>
<li>Log in to the MariBank app.
</li>
<li>Tap Me.
</li>
<li>Tap My Profile.
</li>
</ol>
 

To edit your personal details, select the details you want to edit and tap Change.

How can I access or correct my Personal Data that I have provided to MariBank?

Please be assured that MariBank does not sell personal data to any third parties and we shall remain fully compliant of any obligations with the Privacy Laws and/or other applicable laws.

Does MariBank sell my personal data to third parties?

In most cases, your personal data will be processed in Singapore, where our servers are located. If your personal data and/or information is transferred to, stored or processed outside of Singapore, MariBank will only transfer your information overseas in accordance with the Privacy Laws and/or other applicable laws.

Is my personal data stored in Singapore only?

You may change your marketing email preference via the MariBank app.
 
 
For MariBank account holders:
<ol>
<li>Log in to the MariBank app.
</li>
<li>Tap Me on the Homescreen.
</li>
<li>Tap General Settings.
</li>
<li>Tap Notifications.
</li>
<li>Tap Marketing Preferences.
</li>
<li>Deselect Email from the channel selection list. 
</li>
<li>Tap Save.
</li>
</ol>
 

Please note that it may take up to 10 business days for the withdrawal to take effect.
 
 
If you are not a MariBank account holder, please contact our 24-hour Customer Service team for assistance.

How do I stop receiving marketing emails from MariBank?

MariBank will send you marketing messages if you have previously consented to the use of your personal data for marketing purposes. Such consent will prevail even if you had registered or subsequently register your contact information with the national Do Not Call Registry.

Can MariBank send me marketing messages even though I have registered with the National Do Not Call (DNC) Registry?

MariBank will send you messages about promotions, rewards, and updates on products and offerings from MariBank, our affiliates and/or partners.
 
 
Currently, we do not differentiate between marketing messages of different products. Do keep a look out in the future!

What type of marketing messages will I receive if I give my consent? Can I choose to be notified of certain product updates only?

If you would like to withdraw your consent for MariBank to use your personal data, MariBank would no longer be able to provide you with banking services in the future and we would have to close your account.
 
 
If you would still like to withdraw your consent for MariBank to use your personal data, please contact our Customer Service.

How do I withdraw consent for the use of my personal data?

You may access your personal data on the MariBank app. However, if you are requesting for personal data that is not shown on the app, we may charge you a fee to cover the costs to provide the data.

Do I have to pay to access my personal data?

Mari Business Account is a deposit account for registered businesses that offers 2.5% p.a. interest with zero banking fees.
 
 
There are zero local transfer fees, fall-below fees, and account fees.

What is Mari Business Account?

Have questions about your MariBank account? Read our FAQs about password change, fund transfers and more.

Hello! How can we help?

Frequently Asked Questions

Contact Us

help@maribank.sg

+65 6995 8688