What should I do if I have made a loan drawdown but I have not received the loan amount?

Please allow 1 to 2 minutes for you to receive the loan amount.

Do check that your transaction has been successfully completed by going to the Transactions page. Only transactions shown on the Transaction History page are considered successfully completed.

To access this page, please follow the steps below:

1. Go to your Mari Credit Card homepage.
2. Click on Transactions

For disbursement to other bank accounts:

Please be reminded to ensure that your account information was input correctly during the drawdown. If the account number was incorrect and the transfer was made to a wrong recipient, please contact our Customer Service immediately for assistance.

If your loan drawdown has been successfully completed but your recipient has not received the transferred amount within 2 minutes, please contact our 24-hour Customer Service hotline.