Why has my Mari Credit Card Account/Limit been suspended/reduced? What can I do to resolve this?

Your Mari Credit Card Account/Limit may be temporarily suspended/reduced as part of our regular internal review process, common reasons for suspension/limit reduction may include, but are not limited to:

- Exceeding Industry-Wide Borrowing Limits¹: For three consecutive months, your interest-bearing outstanding balances² on all unsecured credit facilities (including credit cards and personal loans) across all financial institutions in Singapore have exceeded the permissible industry-wide borrowing limit.

- Significant Past Due Balances: At least one of your credit cards or other unsecured credit facilities with any financial institution is 60 days or more past due.

- Existing Debt Management Programs: You currently have an active Debt Consolidation Plan (DCP) in place with any financial institution.

Account suspension entails the following, where you will not be able to:

- Charge new amounts to your existing Mari Credit Card(s) and use unsecured credit facilities issued by us;

- Obtain new credit cards/credit facilities issued by us;

- Apply and obtain credit limit increases on existing credit cards/charge cards and unsecured credit facilities issued by us

To potentially expedite the review of your account and the reinstatement of your credit limit, please consider the following actions:

- Reduce Outstanding Balances

- Address Past Due Balances

Important Considerations:

Reinstatement of your Mari Credit Card Account is subject to the outcome of our review and your adherence to the relevant regulatory guidelines and our internal policies.

Addressing the reasons for suspension does not guarantee immediate reinstatement, but it significantly improves the chances.

¹ The borrowing limit is 12 times of your monthly income.

² These include amounts rolled over on credit cards and balances outstanding on unsecured loans that accrue interest. Such balances do not include amounts charged to credit cards that are fully repaid by their due dates, and amounts outstanding on interest-free instalment payment plans. If interest is imposed on a particular instalment due to late payment, the instalment amount will be included.