We value your feedback. If you have any feedback regarding MariBank products, feel free to get in touch with us through our online enquiry form here and we’re more than happy to assist you.

What happens to my feedback?

1. Our Customer Service representative will acknowledge receipt of your feedback within 1 business day.
2. We may contact you for follow-up if additional information or documents are required.
3. A response with the information below will be sent to you, within 10 business days:
   i. a final response once the investigation is completed; or
   ii. a written response informing of the reasons for the delay and an indicative reasonable timeframe for a final response from the bank.

For Financial Advisers’ Act-related complaints, per Financial Advisers Regulations 2021, the Bank may take up to 20 business days from the date of the receipt of the complaint to provide a response.

If we were unable to provide a satisfactory resolution, you may approach FIDReC for further escalation. The complaint can be lodged through FIDReC’s website at www.fidrec.com.sg. You may also reach FIDReC at +65 6327 8878 or info@fidrec.com.sg.