Why has my Mari Credit Card Account been suspended? What can I do to resolve this?

Your Mari Credit Card Account may be temporarily suspended as part of our regular internal review process, common reasons for suspension include:

-Exceeding Industry-Wide Borrowing Limits¹: For three consecutive months, your interest-bearing outstanding balances² on all unsecured credit facilities (including credit cards and personal loans) across all financial institutions in Singapore have exceeded the permissible industry-wide borrowing limit.

-Significant Past Due Balances: At least one of your credit cards or other unsecured credit facilities with any financial institution is 60 days or more past due.

-Existing Debt Management Programs: You currently have an active Debt Consolidation Plan (DCP) in place with any financial institution.

To potentially expedite the review of your account, please consider the following actions:

-Reduce Outstanding Balances

-Address Past Due Balances

Important Considerations:

Reinstatement of your Mari Credit Card Account is subject to the outcome of our review and your adherence to the relevant regulatory guidelines and our internal policies.

Addressing the reasons for suspension does not guarantee immediate reinstatement, but it improves the chances.

¹ The borrowing limit is 12 times of your monthly income.

² These include amounts rolled over on credit cards and balances outstanding on unsecured loans that accrue interest. Such balances do not include amounts charged to credit cards that are fully repaid by their due dates, and amounts outstanding on interest-free instalment payment plans. If interest is imposed on a particular instalment due to late payment, the instalment amount will be included.