Before you begin,
We are required to identify the tax residency of our customers in accordance with the Foreign Account Tax Compliance Act (FATCA) and Common Reporting Standard (CRS). For guidance on the correct Tax Identification Number (TIN) format for different countries, you may refer to the guidelines from the Organisation for Economic Co-operation and Development (OECD) guidelines.
Addition/ Removal of tax residency
⦁ Pre- Login
a) Click the ? icon on the pre-login screen
b) Select Facial Verification or
⦁ Post Login
a) Go to the Me Page.
b) Navigate to the Help Centre.
c) Select Facial verification.
4. You will be notified once the update has been completed.
Our 24/7 Customer Service Team is here for you if you have any questions!