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Why is my Overseas ATM Withdrawal transaction unsuccessful?

Please check the following before trying again:

  • Physical Card Active: Ensure your physical Mari Credit Card or Mari Debit Card is activated.
  • Sufficient Balance: Verify that your Mari Savings Account has enough Singapore Dollar balance for the withdrawal and all applicable fees.
  • Overseas ATM Withdrawal is Enabled: Ensure “Overseas ATM Withdrawals” is toggled on in your MariBank App (Tap on Card > Settings > Payment Controls).
  • Sufficient Daily ATM Withdrawal Limit: Confirm the transaction amount falls within your configured Daily Overseas ATM Withdrawal Limit (Tap on Card > Settings > Daily Spending Limit).
  • Monthly Overseas ATM Withdrawal Amount: Your default monthly Overseas ATM Withdrawal Limit is S$500. To request a higher monthly limit, please contact our Customer Service team. Any increase is subject to MariBank’s review and discretion.
  • Magnetic Stripe Payments is Enabled: For older overseas ATMs reliant on magnetic stripes, ensure Magnetic Stripe Payments is toggled on in your MariBank App (Tap on Card > Settings > Payment Controls)

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