I scanned an SGQR code but the transaction failed. What should I do?

If an error occurs while scanning, please check the following:

1. Network Eligibility: While MariBank Scan & Pay works at the vast majority of SGQR locations, a small number of merchants may have specific payment setups that are not currently supported. We are currently working on to expand the network.
2. Internet Connectivity: Verify that your mobile device has a stable cellular data or Wi-Fi connection.
3. App Version: Ensure your MariBank app is updated to the latest version via the App Store or Google Play Store.

If the issue persists, please take a screenshot of the error message and contact our 24/7 Customer Service Team via our in-app Live Chat.