Why was my scheduled transfer unsuccessful?

Common reasons for an unsuccessful scheduled transfer include:

1. Insufficient funds: Your account balance is lower than the scheduled transfer amount at the time of execution.

2. Exceeded daily transfer limit: You have exceeded your Daily Transfer Limit, which is the maximum amount you can transfer out of your account each day. To increase your Daily Transfer Limit, please do so at least 12 hours before the scheduled transfer date.

3. Recipient account restrictions: The receiving account may be blocked, frozen, or closed, or the recipient's PayNow has been deregistered. Please check with your recipient.

4. Recipient PayNow details have changed: A scheduled PayNow transfer will be unsuccessful if the recipient’s registered PayNow name has changed or their PayNow proxy has been deregistered. This is to ensure that your transfer is sent to the intended recipient. Please check with your recipient and set up a new scheduled transfer if required.

For assistance, please contact our Customer Service Team via In-app Live Chat.